FREQUENTLY ASKED QUESTIONS
Does Klazi Stella have a physical venue?
Klazi Stella is an online designer dress hire service. Unfortunately, we do not have a physical shop, therefore ensuring our prices are affordable for clients. Try-on services is unfortunately not available. We do not offer postal try on services.
What sizes do we stock?
At the moment, majority of the garments are size 8 (however some have a flexible fit - 6-12). We endeavour for the future to expand our range to 4-14. Our size information is based on the label or the designers sizing chart and a recommendation only. Please take care when choosing a garment to be as certain as possible it will fit you. We endeavor to be as specific as possible describing the size and fit of garments to ensure you are choosing an item that will fit you. We cannot offer a refund if an item does not fit. You may get the chance to try on the style at the brands or stockist boutique. Please note, that Camilla items often fit differently even if it's the same style in the same size! The fit of an item may change during its lifetime. Fabrics may stretch from the very first wear. Please do not hesitate reaching out to liaise. We will not rest until you have the best outfit for your event!
Does the garment arrive wrinkle-free?
We do our best to ensure that every garment arrives wrinkle-free. After being steamed, all dresses are wrapped in tissue paper and placed in a waterproof satchel for protection. Certain fabrics are more prone to wrinkles, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the garment in a steamy bathroom and the steam will decrease it. Please ensure to hang the garment where it can't accidentally get splashed. Note: please do not iron the dress as this may cause damage.
How long can I hire a garment?
Our standard rental period is over the weekend (the garment is received by Friday). To return the garment, please place it in the return express postage stachel and lodge it over the counter at an Australia Post Store. If your hire date is during the week, the item shall be returned on the next business day after the event.
What payment method does Klazi Stella accept for hiring garments?
We accept Visa, Mastercard and American Express.
How long will it take for my garment to be delivered?
Please note, that the customer bears the risk of delivery. It is up to you to choose the less risky way to receive your garment in time. The estimated standard delivery time for express post is 1-2 business days - depending on your location & the time you submitted your order. We will post the garment to arrive one to two days prior event or to arrive on the day of event. This is usually a Thursday or Friday. It is upon our discretion to post the garment earlier. Please allow 3-4 days to rural locations and WA.
Is there a fee for delivery and return?
At Klazi Stella we like to make things as simple as possible for you. For only $25 you get two express postage satchels, one containing your garment and one for the return ($50 postage fee for formal gowns). Please note, that the return must be lodged at an Australia Post Office and cannot be dropped at a post box and you must obtain a lodgement receipt. Under no circumstances is the use of a red street box allowed.
- POSTAGE express including return for Non Formal Gown Garments ($25)(must provide copy of ID and card)
- POSTAGE express including return for Formal Gowns ($35)(must provide copy of ID and card)
Do you deliver on weekends?
Unfortunately we do not deliver on weekends.
How do I cancel my order?
To cancel your order, please contact our Customer Service. We will authorise a refund issued as store credit only if the order was cancelled 7 business days prior to the begin of your rental period. We do not refund payments for a any cancellation.If you contact us after dispatch of the garment, the rental period automatically started. We will further not issue a store credit for a cancelled order in case the required personal documents were not provided timely.
What if the garment does not fit?
Please take care when choosing a garment to be as certain as possible it will fit you. We endeavor to be as specific as possible describing the size and fit of garments to ensure you are choosing an item that will fit you. We cannot refund if an item does not fit. You may get the chance to try on the style at the brands stockist boutique. Please note, that Camilla items often fit differently even if it's the same style in the same size!
What if you don't wear the garment?
We can unfortunately not provide you with a refund or credit if you choose not to wear your garment for your event. Please notify us prior to the delivery date if you are unable to wear the dress. We cannot work on a solution otherwise.
How do I return my garment?
Returning the garment is quick and easy. Simply place it in the provided prepaid return satchel and lodge it over the counter at your nearest Post Office on Monday or on the day after your event. This must be before 12pm noon. The return must be lodged over the counter at an Australian Post Office and you must obtain a lodgement receipt as your proof of postage. Under no circumstances is the use of a red street box allowed.
What if I accidentally damage the garment?
We understand that some wear and tear may be inevitable. Please contact us if you’ve accidentally stained or damaged the dress. You will be asked to pay for the alteration costs/ replacement of garment and or the occurring lost of business in case the garment has a booking for the following week. Terms and Conditions apply.
What if the garment is lost or damaged beyond repair?
If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay 150% of the retail price of the item as listed on our website or replace it with the same item in immaculate condition within 7 days. The incurring lost of business in case the garment has a booking for the following week is to be payed in addition to providing a replacement garment. We know that this is a rare and unfortunate event, and rest assured, we’ll work out the best solution for you.